Canon printer showing offline? Follow our expert guide to fix Canon printer offline errors. Learn step-by-step methods for all connection and driver problems.
Canon printers sometimes display an offline error if there’s a connection or driver issue. Try these steps to resolve it:
Check cable and Wi-Fi connection: USB users should verify the cable is recognized. For Wi-Fi, ensure the Wi-Fi button on your printer panel is lit.
Restart printer and computer: Power cycle both devices; use Restart, not Shut Down, on your computer.
Verify the right driver: Make sure your printer name matches the driver and is set as default.
Turn off “Use Printer Offline”: In the Canon Printer Assistant Tool, deselect “Use Printer Offline” from the Printer menu.
Repair the network: Download and use Canon’s Wi-Fi Connection Assistant if needed.
Reinstall printer driver: Uninstall outdated drivers and install the latest from Canon’s website to resolve persistent offline issues.
Common causes: Network interruptions, outdated drivers, or "Use Printer Offline" enabled.
Check physical connection and power: Confirm USB/Wi-Fi is connected, and the printer is ON.
Restart printer and computer: Power cycle both devices.
Check network status: For wireless printers, ensure a stable Wi-Fi connection.
Set as default printer: Go to Control Panel > Devices and Printers, right-click your Canon printer and choose "Set as default."
Disable "Use Printer Offline": In print queue window, click "Printer" menu and uncheck "Use Printer Offline."
Clear print queue: Delete all stuck print jobs.
Update or reinstall drivers: Go to Canon’s official website, download and install the latest drivers.
Extra: Try Canon’s Wi-Fi Connection Assistant if connection issues persist.
Check Canon Printer Connection Status
Ensure your Canon printer is connected to the same network as your computer. Try switching to another USB port or reconnecting Wi-Fi.
Reset Canon Printer Network Settings
Press and hold the Stop button until the alarm lamp flashes, then release. This resets network configurations.
Reinstall Canon Printer Drivers
Go to Canon Support, download your printer’s driver, and reinstall it for a fresh setup.